Reports

Controls over the Social Security Administration’s National 800-number Service During the COVID-19 Pandemic

Objective: To determine whether the Social Security Administration had and used management controls over the service its 800 number employees provided callers during the COVID-19 pandemic.

Full Details: Oversight.gov Report Page

Audit | 8/29/2023

The Omaha Tribe Did Not Account for CARES Act Funds Appropriately

We determined that the Omaha Tribe did not follow applicable requirements in an agreement with the BIA.

Full Details: Oversight.gov Report Page

Audit | 12/29/2022

2021-FIN-032-B-01 - Closed

We recommend that the BIA resolve the unreasonable hazard pay costs of $29,574 by requiring the Omaha Tribe to perform an analysis of the costs incurred to applicable criteria and document its determination of reasonableness.

2021-FIN-032-B-02 - Closed

We recommend that the BIA resolve the questioned hazard pay costs of $27,841 for Payment 1 by requiring the Omaha Tribe to provide detailed reconciliation of incurred costs to supporting documentation.

2021-FIN-032-B-03 - Closed

We recommend that the BIA resolve the questioned costs of $182,388 for Payment 2 by requiring the Omaha Tribe to provide detailed complete supporting documentation for the hazard pay and indirect costs.

2021-FIN-032-B-04 - Closed

We recommend that the BIA review the Omaha Tribe's revised policy regarding the custody of checks and document that proper controls have been implemented.

2021-FIN-032-B-05 - Closed

We recommend that the BIA resolve the questioned costs of $42,067 by requiring the Omaha Tribe to provide a detailed list of the questioned transactions and voided checks to the BIA for its files to ensure these transactions are not claimed for reimbursement.

2021-FIN-032-B-06 - Open

We recommend that the BIA resolve the questioned costs of $10,792 by requiring the Omaha Tribe to reallocate these costs to the appropriate funding source.

2021-FIN-032-B-07 - Open

We recommend that the BIA require the Omaha Tribe to revise its policy to ensure a complete property record for CARES Act-funded assets in accordance with 2 C.F.R. 200.313(d)(1).

The Bureaus of Indian Affairs and Indian Education Have the Opportunity To Implement Additional Controls To Prevent or Detect Multi-dipping of Pandemic Response Funds

We recommended the BIA and the BIE implement controls designed to prevent or detect instances of multi-dipping of pandemic response funds.

Full Details: Oversight.gov Report Page

Inspection / Evaluation | 11/29/2022

The Social Security Administration’s Enumeration Services During the COVID-19 Pandemic

Objective: To determine whether the Social Security Administration (SSA) complied with its enumeration policies and procedures and had adequate controls over managing evidentiary documents submitted to support Social Security number (SSN) card applications during the COVID-19 pandemic.

Full Details: Oversight.gov Report Page

Audit | 9/30/2022

1 - Closed

Develop and periodically conduct comprehensive refresher training on topics including but not limited to: - processing original Social Security Number (SSN) cards for individuals aged 12 or older and emphasize requirements and documentation of the in-person interview;- acceptable forms of evidentiary documents, and- processing new (different) and replacement SSN cards when adoption

10 - Open

Complete the privacy assessments for the WorkTrack application.

2 - Open

Update quality control reviews to include comparison of SSNAP inputs to an applicant-submitted Form SS-5 and evidentiary documents, and provide feedback to the technicians who made input errors (such as race and ethnicity) or did not use the appropriate evidentiary documents.

3 - Open

Revise enumeration policy to include clear instructions for when Form SSA-5002 is required and how to properly document the form.

4 - Closed

Update Program Operations Manual System (POMS) to provide current instructions for enumeration notices and archive outdated policy.

5 - Open

Retain enumeration notices in the Online Retrieval System for individuals with assigned SSNs.

6 - Open

Create and implement automated tools to assist staff in navigating through enumeration evidentiary document requirements.

7 - Closed

Take corrective action on all keying errors and cross-referencing errors we identified.

8 - Closed

Require managers to verify that incident reports are submitted through the Personally Identifiable Information (PII) Loss Reporting Tool before they approve reimbursement to customers for replacing lost original documents.

9 - Closed

Update the National Mail Handling Business Process to include standard Agency-wide mitigation steps for misdirected mail including original documents.

The Three Affiliated Tribes Did Not Account for CARES Act Funds Appropriately

We determined that the Three Affiliated Tribes did not follow applicable requirements in an agreement with the BIA.

Full Details: Oversight.gov Report Page

Audit | 9/28/2022

The Social Security Administration’s Mail Processing During the COVID-19 Pandemic

Objective: To determine whether the Social Security Administration (SSA) had adequate controls over mail processing during the COVID-19 pandemic.

Full Details: Oversight.gov Report Page

Audit | 5/13/2022

Date Range

Report Category

Submitting Agency

Agency Reviewed

Any Open Recommendations

Reports

Controls over the Social Security Administration’s National 800-number Service During the COVID-19 Pandemic

The Omaha Tribe Did Not Account for CARES Act Funds Appropriately

The Bureaus of Indian Affairs and Indian Education Have the Opportunity To Implement Additional Controls To Prevent or Detect Multi-dipping of Pandemic Response Funds

The Social Security Administration’s Enumeration Services During the COVID-19 Pandemic

The Three Affiliated Tribes Did Not Account for CARES Act Funds Appropriately

The Social Security Administration’s Mail Processing During the COVID-19 Pandemic

Glossary

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